This year I decided to take on interns for the summer. I've taken on interns before, usually one or two, but this year I've decided to take on six! We knew it would be a big time commitment but I felt the experience would be invaluable.
I value how clients perceive us - it's obvious as a business owner. The business I run has an emphasis on service we provide. Not just the service of knowledgeable tax advice/preparation but friendly and helpful customer service as well. We do not sell goods where the product is the only thing the customer cares for. We are not a restaurant where great tasting food can make up for the horrible service.
This was an Open Letter I wrote to my associates after tax season. I wrote this to lay out the vision I wanted for the team and also to hold me accountable for what I wrote.
First, I would like to thank all of you for choosing to be part of Alpha B Group. It means so much to see this team grow, not just in the number of people, but the growth in each of you. This past tax season was tough and I appreciate everyone who weathered the storm and muscled through. Long hours, challenging experiences, and an overwhelming amount of work has really proved to me that you are more than capable of handling the toughest parts of this job.